Terms & Conditions

The following terms and conditions apply in respect of any and all supply of goods by the Company

1. TERMS OF USE

Please ensure to read the following terms of use carefully; use of this website means that you accept them.

The terms of use for this website are governed by and constructed in accordance with the laws of England & Wales. Any disputes will be decided only by the Courts of England & Wales.

2. LIMITATION OF LIABILITY

Arctic Royal™ is a trademarked subsidiary brand of Sykes Seafoods Ltd. used under license by J. Sykes & Sons (Manchester) Ltd. J. Sykes & Sons (Manchester) Ltd. is therefore responsible for this microsite. For more information on J. Sykes & Sons (Manchester) Ltd. and their products and services, click here.

This microsite should be used purely for informational purposes. It is not advice and you should not rely on it to make, or refrain from making, any decisions or taking any action.

We are not responsible for any damages or losses resulting from your use of, or inability, to use this website. We do not guarantee that this website will operate free of error at all times, or that it is free from computer virus or contaminating programs.

3. DATA PROTECTION & PRIVACY

You are not obliged to submit any personal data; this is down to the decision of yourself. Any data which you provide to us, from which we can personal identify you, will be held and processed in accordance with the Data Protection Act 2018 (the '2018 Act') and the EU General Data Protection Regulation ('GDPR'). For more information please see our Privacy Policy.

4. CHANGES TO THIS MICROSITE

We may make changes to this microsite or these terms from time to time. Should this happen, we will detail the changes at the start of this statement. Please check here regularly for any updates to this Terms & Conditions Policy; you will be bound by the new terms when using this microsite.

5. OWNERSHIP & OPERATION

Arctic Royal™ is a trademarked subsidiary brand of Sykes Seafoods Ltd. used under license by J. Sykes & Sons (Manchester) Ltd. J. Sykes & Sons (Manchester) Ltd. is therefore responsible for this microsite. We take the privacy of all users of this microsite seriously. This Privacy Policy sets out the data processing practices carried out through your use of this microsite and any other electronic communications networks provided J. Sykes & Sons (Manchester) Ltd. You should read this policy in conjunction with the Terms of Use of this microsite, and of which this Privacy Policy coincides. If you have any requests concerning your personal information or any queries with regard to this Privacy Policy, please contact hello@arcticroyal.co.uk by email or write to us at Arctic Royal™, PO Box 117, Manchester, M11 0AY, UK.

6. PURPOSE

As a general policy, we have designed our microsite to minimise the amount of personal information collected and request only the information that is required to ensure that visitors can effectively communicate, enquire, and receive promotional offers.

We intend to comply with our legal obligations under the Data Protection Act 2018 (the '2018 Act') and the EU General Data Protection Regulation ('GDPR') in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.

This policy outlines:
  • (a). how we will hold and process your information; and
  • (b). your rights as data subject.

We have appointed a Data Privacy Manager to oversee all compliance within this privacy notice. If you wish to communicate any questions or request to exercise your legal rights regarding this privacy policy, then please contact the Data Privacy Manager via the details set out at the end of this policy.

7. DATA COLLECTION

By using the services on this website, and/or by accepting this policy, you give your unambiguous consent to us to process your personal information for the purposes as included in this policy. We have appropriate security measures in place to protect your information both, online and offline.

You are only entitled to submit information about yourself, not to submit personal information of others. If your personal data is inaccurate or no longer current, it is your duty to keep us informed of any personal data changes.

If you contact us but fail to provide certain personal data upon request; we may not be able to help you investigate the issue or respond/resolve any queries.

8. HOW IS YOUR PERSONAL DATA COLLECTED?

We collect personal information provided by you through the use of the different services on the website, particularly through part of the 'Offers' submission form. This information includes details such as your first and last name and your email address. It is here, that you have the option to comply to our Terms & Conditions and to sign up to our newsletter to receive the latest offers, news and recipes. You are under no obligation to do so.

We may also automatically collect additional information about you through your visit to this website. However, this information does not personally identify you to us. For example, we automatically track information such as your Internet Service Provider, your shortened IP address, your browser version, and your operating system. We use this information to monitor our microsite performance, utilisation of its features and services, traffic and demographic trends, and browser versions, in order to improve our microsite and services to tailor them to discovered interests. This information will be aggregated as to not identify you as an individual unless you identify yourself.

Whilst none of our website or online presence is to be directed in whole or in part to persons under 18 ("Child" or "Children"). We do not and will not knowingly collect information from any unsupervised Child. Children need to inform their parents/legal guardians and ask for their consent to participate in or to use services on this microsite.

9. HOW WE USE YOUR PERSONAL DATA

We process personal information collected via this website for the purposes of distributing our newsletter for you to receive the latest offers, news and recipes. This is only done by the agreement of the participant by signing up on the 'Offer's page. We may use your personal information for administrative purposes and future enhancing of the microsite and newsletter distributions in order to meet your needs.

In addition, we may use your contact details to offer you additional information about our other products, programs, services, promotions or offers that are compatible with your prior requested services and that we believe may be of interest to you and ask for your prior explicit consent if this is required under applicable law(s). Such communication will include information on how to opt out from receiving further information or services.

From time to time, we may run competitions on this microsite, and we may also contact you, upon your explicit consent if necessary, to let you know that such prize draws, and competitions are available to enter. Entry to these prize draws, and competitions is entirely voluntary, and you are under no obligation to enter. Should you choose to enter, we recommend that you read and print out the terms and conditions of the prize draw or competition in question, as these may include additional information about how we may use your data in relation to that particular prize draw or competition. Should you choose to enter, you may rest assured that we will treat any personal information that you provide to us with the same high standards as all other personal information.

We are always looking to improve the products and services that we offer. To do this, we may, from time to time, contact you to solicit your opinions and views provided that you have given your explicit consent. Your participation in these surveys is wholly voluntary.

10. MARKETING & COOKIES

We may use Google Analytics for this microsite which is a web analytics service provided by a third-party company ("Google"). Google Analytics installs cookies to analyse how the Site is used. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of your website domain, and the data cannot be altered or retrieved by any service on another domain.

You are not obliged to accept any cookies and most browsers allow you to decline the acceptance of cookies. You have the ability to choose whether you give consent for the use of cookies on our website as set out in this Privacy and Cookies Policy when you first access the microsite. Should you decide not to allow cookies and want to turn them off, please adjust your cookie settings and look at the 'Help' or 'Settings' menu on your browser or contact your system administrator.

The information generated by those cookies about your use of our websites and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this microsite, compiling reports on activity and providing other services relating to site activity and internet usage to us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may choose to disable or block the Google cookies by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of our microsite. You may download and install the Google Analytics Opt-out Browser Add-on available on the Google website.

If you wish to access, rectify, cancel and/or object to the use of your data in any of the ways we have detailed in this Privacy Policy and/or you object to us contacting you by the methods referred to above then please contact us by email at hello@arcticroyal.co.uk or write to us at Arctic Royal™, PO Box 117, Manchester, M11 0AY, UK.

Our microsite may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect personal information from you, which will be used by them in accordance with their respective privacy policies, which may differ from ours. We are not responsible for the privacy or data collection practices of these websites and we would encourage you to read all applicable terms, conditions and privacy statements when accessing these.

From time to time, we may update this Privacy Policy. Should this happen, we will detail the changes at the start of this statement. Please check here regularly for any updates to this Privacy Policy.

11. DATA RETENTION

This policy applies to all who view and use our microsite. The company has measures in place to protect the security of your data in accordance with this policy.

Unless otherwise specified, this segment refers to any and all soft copy, and hard copy documents of information held or generated in relation to your information. It is the company's responsibility to ensure that the requirements set out within this policy are being adhered to and to ensure that it complies with statutory, legal, and co-operate governance best practice requirements.

All information that is no longer required due to the subject choosing to 'unsubscribe' will be eliminated as quickly as possible in an authorised and systematic manner. We will only hold data for as long as necessary and for the purposes for which we collected it.

In order to determine the appropriate retention period for personal data, we take into consideration the amount, purpose, and sensitivity of the data.

12. DATA BREACHES

We have robust measures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you, or someone else), then we must take note and keep evidence on the breach. If the breach is likely to result in a risk to the rights and freedoms of individuals, then we must also notify the Information Commissioner's Office within 72 hours. If you are aware of a data breach, you must contact the company's Data Privacy Manager immediately and keep any evidence you have in relation to the breach.

We recognise that data security breaches are increasingly common occurrences, whether these are caused through human error or via malicious intent. As technology trends change and the creation of data and information grows, there are more emerging ways by which data can be breached.

The company needs to have in place a robust and systematic process for responding to any reported data security breach, to ensure it can act responsibly and protect its information assets as far as possible. The aim is to ensure that in the event of a data breach, we have a legally compliant system in place to respond to any reported data breach incidents and ensure that they are appropriately logged and managed in accordance with best practice guidelines.

Any confirmed or suspected data security breaches should be reported promptly to the company's Data Protection Officer. The report should include full and accurate details of the incident, including who is reporting the incident and what classification of data is involved. Once a data breach has been reported, an initial assessment will be made to establish the severity of the breach. All data security breaches will be centrally logged on a Data Breach register to ensure appropriate oversight in the types and frequency of confirmed incidents for management and reporting purposes.

13. DATA SUBJECT RIGHTS

You have the right to access your own personal data by way of a subject access request. You can also correct any inaccuracies in your personal data. To do this you should contact the company's Data Protection Officer. You also have the right to request that we erase your personal data where we were not entitled under the law to process it or it is no longer necessary to process it for the purpose it was collected. To do so you should contact the company's Data Protection Officer.

14. DATA PRIVACY MANAGER

You have the right to make a complaint, at any time, to the Information Commissioner's Office (www.ico.org.uk). However, we would appreciate the opportunity to deal with your concerns prior to approaching the ICO.

Data Privacy Manager
dataprivacy.manager@sykesseafoods.co.uk
Arctic Royal™, PO Box 117, Manchester, M11 0AY, UK

15. CHANGES TO THIS PRIVACY NOTE

We may make changes to this Privacy Notice from time to time. Should this happen, we will detail the changes at the start of this statement.